About & Why I Started Insight OA
My career began in family law, mediation, and HR. Along the way to becoming a certified mediator, I decided to return to school to study Conflict Resolution. This is where I first discovered the world of ombudsing, and in my experience working alongside the Student Ombuds as a Research Assistant, something clicked.
Conflict work feels like magic to me. Where tension creates misalignment, discord, and stress, its transformation can catalyze connection, clarity, and understanding. This is the work that ombuds do every day, and I became deeply motivated to support that work however I can.
A common pattern I've seen is that as university ombuds offices grow and outreach work pays off, visitor traffic can pick up fast. That's a great problem to have, but it also means things like data, reporting, and translating patterns into insights for leadership are often what there's no time for.
I bring experience in people-centered data analysis, systems improvement, and strategic planning from a variety of settings. Insight OA is my way of contributing something practical and meaningful to offices that are doing important work, often without enough support.
I'm here to learn alongside you, while taking at least one thing off your plate. Get in Touch